FAQs

General

If you would like to change your order email magandacreations804@gmail.com as soon as possible. Once your item has been shipped, we are unable to change your order. Custom orders cannot be changed once confirmed.

All items are coming from Baltimore, Maryland, USA.

Customers typically receive their orders within 1-3 weeks. The shipping time may vary for international customers. Pre-order items will be shipped 4-5 weeks after purchase. Please see our Shipping Policy for more information.

Check the tracking number 2-3 business days after shipment date.

We try our best to make sure you don’t have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. We are not responsible for any taxes/duties applied to your package.

Please see our Shipping Policy for more information on taxes and duties.

Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure your jewelry will not be damaged.

Always remove your jewelry before swimming, showering, or bathing or cleaning with household chemicals, especially ones containing bleach or ammonia.

Be sure to apply hairspray, creams, makeup, and fragrance prior to putting on your jewelry.

Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing— moisture leads to natural tarnish.

Ensure the code was copied properly and click “apply”. If the codes still does not work, please contact us at MagandaCreations804@gmail.com .

You may cancel your order as long as the status is “in process”. If the order status changed to “shipped” it can no longer be canceled.

If you wish to add or remove items from your order, please contact use at MagandaCreations804@gmail.com within 5 hours of placing your order.

Please send a picture of the product you received to MagandaCreations804@gmail.com so we can confirm the correct product was shipped.

Please contact us and send a picture your item and receipt to MagandaCreations804@gmail.com

Shipping

Yes

Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location

All items are subject to a handling period before they are shipped. Orders are shipped within in 3 days. Our systems will notify you via email when your order has been shipped.

For logistic purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Please check your address on your confirmation email which is sent after purchase. If there is a mistake with your address, please contact us at magandacreations804@gmail.com within 24 hours of placing your order.

Our system sends a confirmation email after you make your purchase, and it includes your order number.

Our system will send you a confirmation email with tracking information once your order has been shipped.

Unfortunately, we do not have gift options right now, but our items are beautifully packaged with a protective box.

Payment

We accept payment from PayPal, VISA, MasterCard, American Express, AfterPay.

Sales tax is automatically applied to your order in accordance with individual state codes and regulations. If your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.

Sorry, not at this time.

As a retail business, our prices may change in response to trends, stock and demands from consumers. As such we are not able to refund the difference.

American Express, VISA, MasterCard, Discover, Afterpay.

We do not, but we will in the very near future.