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If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact our Customer Service at magandacreations804@gmail.com or at (443) 963-9058 within 1-2 days of receiving your order to get an RMA # for your return.
You’ll receive a refund or replacement once we receive the item back if the item is in stock. Please allow up to 7 days for refunds and exchanges to be processed.
Return labels will be provided only for damaged or defective products within the policy time.
Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
Return reasons are as follows:
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Maganda Creations is not responsible for packages lost in transit if sent via a non-traceable carrier.
Our shipping address for returns is:
Maganda Creations
PO Box
Returns policies for orders shipped internationally and returns from military addresses outside of the United States, the customer will be responsible for any costs associated with return shipping.
If you have placed an order within 5 hours you may request a cancellation for a full refund.
Pre-orders can be canceled at any time (if they are not processed) for a full refund.
You can only use one promo code per order. Special sales are set within a specific time frame and will only apply to orders placed in that time frame/schedule.